I have a question about Stanley products. (2024)

Note: If this doesn't answer your question, please contact us and a member of our team will be in touch shortly.

TABLE OF CONTENTS

  • WHAT DOES THE #7 MEAN AT THE BOTTOM BASE OF MY PRODUCT?
  • HOW DO I GET THE BEST PERFORMANCE (HOT/COLD RETENTION) FROM MY VACUUM BOTTLE? (STANLEY ONLY)
  • WHAT TYPE OF STAINLESS STEEL WAS USED IN MY PRODUCT?
  • CAN I PUT MILK OR DAIRY PRODUCTS INSIDE MY VACUUM PRODUCT?
  • CAN I PUT DRY ICE INSIDE MY VACUUM PRODUCT?
  • WHAT BRUSH SHOULD I USE FOR MY STAINLESS PRODUCT?
  • HOW SHOULD I CLEAN MY PRODUCT?
  • HOW DO I CLEAN THE GASKETS IN MY PRODUCT?
  • HOW DO I REMOVE STAIN OR SMELL IN MY PRODUCT?
  • IS MY PRODUCT DISHWASHER SAFE?
  • IS MY PRODUCT MICROWAVE SAFE?
  • WHAT TYPE OF PLASTIC WAS USED WITH MY BOTTLE STOPPER?
  • CAN I PUT MY PRODUCT IN THE FREEZER?
  • HOW DO I REMOVE RUST IN MY PRODUCT?

WHAT DOES THE #7 MEAN AT THE BOTTOM BASE OF MY PRODUCT?

Our products are FDA tested and approved, and all contact surfaces are guaranteed to be safe and BPS/BPA-free. There are seven classes of plastics. Type 7 is the catch-all "other" class. Because our products are made of multiple materials, we are obligated to use the Type 7 code. However, as mentioned previously, any surface that comes into contact with food or beverage does not contain BPS or BPA.

HOW DO I GET THE BEST PERFORMANCE (HOT/COLD RETENTION) FROM MY VACUUM BOTTLE? (STANLEY ONLY)

Preheat or precool your vacuum bottle, mug, or food jar by filling it with warm or cold tap water. Let stand for five minutes. Empty the bottle and immediately fill with your favorite hot or cold beverage. Lastly, secure the stopper and lid as quickly as possible to avoid heat loss.

WHAT TYPE OF STAINLESS STEEL WAS USED IN MY PRODUCT?

All Stanley items comply with Prop 65 and FDA requirements. Also, all contact surfaces are guaranteed to be safe and BPA-Free. The steel we use is 18/8, or grade 304, otherwise known as food-grade stainless steel. Like all of our products, our stainless-steel items must pass rigorous health and safety tests before making them available to the public.

CAN I PUT MILK OR DAIRY PRODUCTS INSIDE MY VACUUM PRODUCT?

We do not recommend putting milk or dairy products in our vacuum bottles or food jars for extended periods of time, as bacteria growth can occur at specific temperatures. Fermenting food and beverages may also cause pressure to build up over time. For more information on milk and dairy products, please consult the U.S. FDA at www.fda.gov.

CAN I PUT DRY ICE INSIDE MY VACUUM PRODUCT?

It is not recommended to use dry ice in a sealed container as the rapid evaporation of the CO2 from solid to gas can produce unwanted pressure within your product. Please proceed carefully at your own risk.

WHAT BRUSH SHOULD I USE FOR MY STAINLESS PRODUCT?

You may use any soft brush to clean your Stanley vacuum bottle or food jar. Please do not use a metal brush, as this could scratch the stainless-steel surfaces.

HOW SHOULD I CLEAN MY PRODUCT?

Please check the bottom of your product to see if it is dishwasher safe. If not, we recommend hand washing. Be sure to wash your product before first use.

1. Fill with warm water and mild detergent.

2. Let stand for 5 minutes.

3. Wash with a soft, damp cloth or sponge.

4. Rinse and dry with a clean towel.

5. Your product may need a deep clean occasionally. For this, we recommend letting a mixture of one-part baking soda and one-part warm water soak for up to an hour, after rinsing out this mixture, clean with mild detergent.

HOW DO I CLEAN THE GASKETS IN MY PRODUCT?

To thoroughly clean under the gasket or seal, we recommend soaking the top of the cup in white vinegar, lemon juice, or a mixture of warm water and baking soda. With some products, the gasket or seal can be carefully removed with a small tool or instrument and soaked separately.

HOW DO I REMOVE STAIN OR SMELL IN MY PRODUCT?

To clean your product, we recommend washing with warm water and a standard, non-abrasive household cleaner. These cleaners can be applied with bristle brushes, sponges, or clean cloths. Soaking the product in a mixture of warm water and baking soda might also help. Some customers have reported that a soak in white vinegar or lemon juice also removes stains and smells. After using cleaners, always wash your product thoroughly as recommended in our care and use instructions. Repeat as necessary until stains or smells disappear. A stainless-steel cleaner or polish can also be used on stainless steel products.

IS MY PRODUCT DISHWASHER SAFE?

The bottom of your product will indicate that if it is dishwasher safe. For these products, we always recommend that you put them on the top rack. Please hand-wash any items that are not dishwasher safe.

IS MY PRODUCT MICROWAVE SAFE?

A vast majority of our products are made using stainless steel. Even items where stainless steel is not the primary body material, there may still be stainless steel in the hinges, handles, and other places. As a result, it is not recommended that you put our products in the microwave. Doing so can result in damage to your product and appliance.

WHAT TYPE OF PLASTIC WAS USED WITH MY BOTTLE STOPPER?

Our products are FDA tested and approved, and all contact surfaces are guaranteed to be safe to use with food and beverages. The type of outer plastic material we use for our stoppers is BPA-free polypropylene.

CAN I PUT MY PRODUCT IN THE FREEZER?

We do not recommend putting any of our products in the freezer. Liquids expand as they freeze, and your item will not return to its original shape (let's be honest, most of us don't). This expansion can result in damage to your product that will affect its functionality, thermals, and seals.

HOW DO I REMOVE RUST IN MY PRODUCT?

When properly cared for, our products are made of high-grade stainless steel and will last a lifetime. If you notice corrosion that appears to be rust, it could be free-iron particles, dirt, or residue that has contaminated the surface. A standard, non-abrasive household cleaner can be used to free contaminants from the surface, removing these particles. These cleaners can be applied with bristle brushes, sponges, or clean cloths. A stainless-steel cleaner or polish can also be used. Soaking the product in a mixture of warm water and baking soda, white vinegar, or lemon juice might also help. Repeat as necessary to get the desired result. After using cleaners, always wash your bottle thoroughly as recommended in our care and use instructions.

I have a question about Stanley products. (2024)

FAQs

How to get ahold of Stanley? ›

If you have any questions regarding your Stanley product, please call our Consumer Support Team at 1-800-541-2901. To file a warranty claim, please complete the form here. CAN I GET REPLACEMENT PARTS? Please email us here or give us a call at 1-800-541-2901 to discuss options for purchasing directly from our inventory.

Do Stanley cups have a lifetime warranty? ›

ARE THE STANLEY PRODUCTS UNDER A GUARANTEE? Stanley Products are guaranteed to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This lifetime guarantee does not cover component parts or malfunction due to alteration or accident.

Can you put Stanley cups in the fridge? ›

Hello, we would recommend not putting the bottle in the fridge or freezer- metal contracts and expands with the change in temperature, and putting it into extreme cold and hot temperatures could damage the bottle.

What do I do if my Stanley broke? ›

For damaged or defective items, you can request a refund or replacement. Please submit a claim form, and a member of our team will be in touch shortly. Click here to submit a warranty claim.

Is Amazon an authorized Stanley dealer? ›

Stanley tumblers are still all the rage, and though products from the outdoor brand are commonly sold at sporting stores like Dick's and REI, the brand has its own official storefront on Amazon too.

Does Stanley refund? ›

We're sorry to hear that. If your item(s) have been purchased directly from the Stanley website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Stanley website within (30) days for a refund minus any shipping fees.

How to use Stanley lifetime warranty? ›

If any STANLEY Mechanics Tool ever fails for any reason, STANLEY will replace it. NO PROOF OF PURCHASE required. DO NOT RETURN PRODUCT TO STORE. Please call 1-800-262-2161 (M-F, 8-5 EST) and Stanley will ship a replacement.

Why are Stanley Cups selling out? ›

It has a handle, it's got a straw, it's easier to drink out of, it's trendy with millennial colors, and it's what customers wanted because it's better than a regular water bottle,” said Moore.

How many years does a Stanley Cup last? ›

The Stanley Cup is engraved each season with the name of the team and players who won it. But every 13 years, a ring is retired to the Hockey Hall of Fame in Toronto, joining other bands that denote winners going back to 1893.

Why are Stanley Cups so popular? ›

In an era where eco-friendliness is not just appreciated but expected, Stanley cups shine. Their durable design and brand messaging around sustainability resonate with consumers looking to make responsible choices. This alignment with consumer values has been crucial in building trust and loyalty.

Can you machine wash Stanley cups? ›

Always use products like cleaners or sponges marked as “non-abrasive” to maintain the quality of the cup. The cups are dishwasher safe but the company points out that hand washing is the best bet to keep the finish or paint on the cup looking its best.

Can I put lemon in my Stanley Cup? ›

In conclusion, it's generally safe to put lemon in a stainless steel travel cup, but there are some risks associated with doing so.

Why do Stanley Cups leak? ›

Wear and Tear: The most common issue with Stanley Cup gaskets is just regular wear and tear. Over time, the material of the gasket can stretch, warp, or get brittle, especially if it's exposed to hot liquids or cleaning agents over and over again. This can make the seal weaker and might cause leaks.

Does Stanley still replace broken tape measures? ›

LIMITED LIFETIME WARRANTY STANLEY® Tools warrants tape measures against deficiencies in material and workmanship for the useful life of the tool. Deficient products will be replaced if sent to: Stanley Black & Decker, 100 Passmore Lane, Jackson, TN 38305, Attn: Quality Assurance.

What is covered under the Stanley warranty? ›

WHAT IS COVERED? Our products are warranted to be free from defects in material and workmanship at the time of the initial purchase. This lifetime warranty covers degradation of thermal performance.

Does Stanley have an email? ›

Please email customer service directly at info@stanley-pmi.com or call them at 1-800-251-4535.

How do I contact Stanley Black and Decker? ›

For general customer support, please call +1 (860) 973-2891.

How long does it take Stanley to deliver? ›

Stanley's ships orders by USPS. Shipping times are usually 2 to 4 business days after processing but can vary due to recipient location. Please keep in mind that these timelines are estimates and do not account for holidays, inclement weather, back orders, or general postal service performance.

Does the Stanley company still exist? ›

The Stanley brand has since been produced by several companies and is currently owned by Pacific Market International (PMI), a subsidiary of the HAVI Group. Stanley is best known for its steel thermoses, and since 2020, for its Stanley Quencher line of tumblers, also known as Stanley cups.

Top Articles
Latest Posts
Recommended Articles
Article information

Author: Chrissy Homenick

Last Updated:

Views: 5667

Rating: 4.3 / 5 (54 voted)

Reviews: 93% of readers found this page helpful

Author information

Name: Chrissy Homenick

Birthday: 2001-10-22

Address: 611 Kuhn Oval, Feltonbury, NY 02783-3818

Phone: +96619177651654

Job: Mining Representative

Hobby: amateur radio, Sculling, Knife making, Gardening, Watching movies, Gunsmithing, Video gaming

Introduction: My name is Chrissy Homenick, I am a tender, funny, determined, tender, glorious, fancy, enthusiastic person who loves writing and wants to share my knowledge and understanding with you.